Last updated: July 15, 2026
This Privacy Policy explains how MINDZEN PTE. LTD. ("Mira," "we," "us," or "our") collects, uses, stores, and shares information when you use the Mira mobile application and our website at https://www.lovemirachat.me.
Mira is an AI companion and entertainment service intended for users who are 18 years of age or older. Mira's core features use third-party AI service providers to provide AI chat, image generation, and related AI features. Before registration, Mira displays a Data & Privacy Notice that explains what user data may be sent to third-party AI service providers, identifies those providers, and asks for your permission before Mira sends that data. You must tap "Agree and Continue" before using AI chat or image generation features that require third-party AI processing.
If you have questions, contact us at support@lovemirachat.me.
When you sign in with Apple, we collect the account identifier provided by Apple. If you choose to share your email address with the app, we may also collect that email address.
We do not send your Apple ID, email address, or Apple sign-in identifier to third-party AI services.
Nickname is optional. If you choose to set a nickname, Mira collects that nickname so AI characters can address you in conversation. If you do not set a nickname, Mira does not collect a nickname.
Other than an optional nickname, Mira does not require you to provide other identity information, backstory, or user settings. If you voluntarily type personal information into a chat, that information is processed as part of your message content.
You may send text input to AI features, including text messages to AI characters and Whisper topics you select or create. Whisper topics are selected or created by users and are not AI-generated content; after a user sends a Whisper topic, the AI character generates a reply based on that topic. Mira collects this text input to generate AI character replies, provide related AI features, and perform safety checks.
You may also send images in chat. Mira collects uploaded images to provide the image-message feature and make conversations more vivid. Uploaded images are processed by Mira’s own services to generate text descriptions or other text context for chat. The original image file is not sent to third-party AI service providers. If the image-derived text is needed for AI conversation processing, that text may be included in the text input sent to third-party AI service providers as described in Section 3.
Your text messages and Whisper topics are not used for advertising and are not shared with advertising platforms.
To provide product features, Mira may generate or store AI replies, AI-generated text responses or prompts used for image generation, Memory, Diary, Inner Voice, AI character replies generated in response to Whisper topics, and related conversation context.
This data is used to provide, continue, and personalize your interaction with a specific AI character. It is not used for advertising and is not shared with advertising platforms.
If you report a character, message, or Whisper content, or provide feedback on an AI response, we collect the report reason, feedback, and relevant context needed to process the report.
We process user inputs and AI outputs through Mira's proprietary safety systems for content safety checks. These systems include keyword filtering and proprietary model-based detection to help prevent content involving minors, sexual content, child sexual abuse or exploitation, unlawful content, or other content that violates our rules.
If you purchase Stars, payment is processed by Apple. Apple returns information needed to verify the transaction, such as transaction status, product identifiers, and transaction identifiers. We use that information to save purchase records and update your Stars balance. Stars balance is generated and maintained by Mira based on purchases, check-ins, invitations, and other in-app rules; it is not directly provided by Apple. We do not receive or store your full payment card information.
If you use daily check-in, sharing, or invitation features, we collect check-in status, invitation codes, inviter/invitee relationships, and reward status to provide or manage Stars.
We use Firebase Analytics and Firebase Crashlytics to understand basic app usage and diagnose crash issues. These services may process device model, operating system version, app version, Firebase installation identifiers, crash logs, diagnostics, basic events, and related technical data.
This data is not sent to third-party AI services.
We integrate Adjust and Facebook/Meta SDK for advertising attribution and campaign measurement.
On iOS, we share data used for advertising attribution or cross-app/cross-site tracking, such as IDFA or related attribution events, with advertising or attribution platforms only after you authorize tracking through Apple's App Tracking Transparency (ATT) framework.
If you deny ATT permission, we do not share data with advertising platforms for advertising attribution or cross-app/cross-site tracking.
Weather Reminder is optional. You can turn it on from the profile page. If you turn it on, Mira will show an authorization guide and request your permission before collecting or using precise location coordinates for Weather Reminder. If you do not authorize, Mira will not collect precise location data for Weather Reminder.
When Weather Reminder is enabled and authorized, Mira may collect your precise location coordinates to determine your city and local weather information, so some characters can send timely weather-related care messages. Mira does not send your precise location, city, weather data, or user ID to third-party AI service providers. Mira uses its own city weather database to query weather by city; user IDs do not interact with the weather database.
After determining your city, Mira does not retain raw precise location coordinates for Weather Reminder longer than necessary to complete the city matching process. Mira retains only the city-level location and related weather information needed to provide Weather Reminder, unless limited retention is required for legal, security, fraud prevention, or backup purposes.
We use account information for login, account management, account security, customer support, and account deletion.
If you choose to set a nickname, we use it so AI characters can address you. Your optional nickname may be sent to OpenRouter, Inc. for AI conversation processing so the character can address you correctly. If your nickname is included in an AI-generated text response or prompt used for image generation, it may be sent to xAI Corp. as part of that image generation request. Your nickname is not used for advertising and is not shared with advertising platforms.
We use your text input, including messages and Whisper topics you send, to generate AI character replies, support Memory, Diary, Inner Voice, Whisper, and related AI features, and process it through Mira's proprietary safety systems for safety checks. Whisper topics are selected or created by users; AI only generates the character reply based on the topic. After you give permission, your text input is sent to OpenRouter, Inc. for AI conversation processing when you actively use AI chat or related AI features. Other than this necessary AI processing, your text input is not used for advertising and is not shared with advertising platforms or other third-party marketing partners.
We use uploaded images to provide image-message features. Mira’s own services may analyze uploaded images and convert them into text descriptions or other text context for chat. Uploaded image files are not sent to third-party AI service providers; only image-derived text may be used for AI conversation processing when needed.
We use AI feature data to display features, continue character interactions, help characters remember relevant context, generate images, and perform safety checks. AI-generated text responses or prompts may be sent to xAI Corp. to generate images when you actively use the image generation feature. If your text input or optional nickname is included in the AI-generated text response or prompt, it may be sent as part of the image generation request. AI feature data is not used for advertising and is not shared with advertising platforms.
We use feedback, reports, and safety data to process reports, enforce safety rules, prevent prohibited content, protect users, and improve safety systems. This data is not used for advertising.
We use purchase, Stars, check-in, and invitation data to process purchases, maintain Stars balances, provide check-in or invitation rewards, prevent fraud, and provide customer support. This data is not sent to third-party AI services and is not used for advertising.
We use device, crash, and basic usage data to diagnose crashes, maintain service stability, understand basic app usage, and protect security. This data is not sent to third-party AI services.
Advertising attribution data is used only after you authorize ATT, for advertising attribution and campaign measurement. It does not include your chat content, Whisper topics, Memory, Diary, or Inner Voice content.
If you enable Weather Reminder and grant permission, we use precise location coordinates only to determine your city and local weather information and provide weather-related care messages from some characters. We do not use Weather Reminder data for advertising, and we do not send your precise location, city, weather data, or user ID to third-party AI service providers.
We do not retain raw precise location coordinates longer than necessary for city matching. After city matching, Weather Reminder uses city-level location and related weather information.
Mira uses third-party AI service providers to provide AI chat, image generation, and related AI features. Before registration, Mira displays a Data & Privacy Notice that explains what user data may be sent to third-party AI service providers, identifies those providers, and asks for your permission before Mira sends that data. Data is sent only after you tap "Agree and Continue" and actively use the AI chat or image generation feature.
After you give permission and actively use AI chat or image generation features, Mira may send the following data to third-party AI service providers:
Unless you voluntarily include it in your own message, Mira does not intentionally send the following to third-party AI service providers: Apple ID, email address, Apple sign-in identifier, internal user ID, IDFA, full payment information, Stars purchase records, Stars balance, advertising attribution data, device crash logs, or diagnostics. Mira does not collect contacts. Precise location coordinates are collected only if you enable Weather Reminder and grant permission, and they are not sent to third-party AI service providers.
Mira also does not intentionally send uploaded image files, raw image data, precise location coordinates, derived city, Weather Reminder data, local weather data, or user IDs to third-party AI service providers. Weather Reminder uses Mira’s own city weather database, and user IDs do not interact with that weather database.
We currently use the following third-party AI service providers:
OpenRouter, Inc.: receives your text input and optional nickname, if you set one, for AI conversation processing.
xAI Corp.: receives AI-generated text responses or prompts for image generation.
We may add, replace, or stop using certain AI service providers based on model availability, safety, performance, or product needs. If the category of AI recipients or the way data is shared changes materially, we will update this Policy and provide notice or obtain consent where required by applicable law or platform rules.
We share the required data described above with third-party AI service providers only to provide AI chat, image generation, and related AI features. Safety checks are performed by Mira's proprietary safety systems, including keyword filtering and proprietary model-based detection.
Mira does not use your private conversation content to train Mira foundation AI models, and we do not authorize third-party AI service providers to use your private Mira conversation content for their own model training.
Third-party AI service providers may temporarily process required request data for security, abuse monitoring, legal compliance, or service operation under their applicable terms.
We require third-party service providers that process user data for Mira to provide the same or equal level of protection described in this Privacy Policy and required by applicable rules. We require these providers to process data only as needed to provide services to Mira, not to use private Mira conversation content for advertising, marketing, or their own model training, and to maintain reasonable confidentiality, security, and access control measures.
For third-party AI services, we have implemented the following controls:
If we add or replace third-party AI service providers, we will require them to provide the same or equal level of protection described in this Policy and will update this Policy, notify users, or obtain renewed consent where required by applicable law or platform rules.
You can choose not to consent to third-party AI processing. If you do not consent, AI chat, image generation, and AI features that require third-party AI processing will not be available, but you can still access account settings, Terms of Service, Privacy Policy, support, logout, and account deletion.
If you later want Mira to stop sending new AI requests to third-party AI service providers for your account, you can stop using AI features, long-press to delete individual messages, reset a conversation, long-press a conversation in the chat list to delete it, delete Memory items from the character homepage, delete Whisper content, delete your account in the app, or contact support@lovemirachat.me for privacy requests.
We share information only as needed for the purposes described in this Policy. We require third-party service providers that process user data for Mira to provide the same or equal level of protection described in this Policy and to process data only as needed to provide services to Mira.
We do not sell your private Mira conversation content. We do not share your text messages, Whisper topics, Memory, Diary, or Inner Voice content with advertising or attribution partners for advertising or marketing.
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.
Account data is retained while your account is active. If you delete your account, we clear or delete the personal data associated with your account, except limited records required for legal, security, fraud prevention, payment/accounting, or backup retention needs.
Conversation, Whisper, Memory, Diary, Inner Voice, and other AI feature data are retained while your account is active so Mira can provide history, personalization, and continuity.
If you long-press and delete an individual message, Mira clears that message.
If the deleted message includes an uploaded image, Mira clears the uploaded image and related image-derived text associated with that message, subject to limited backup, legal, security, or abuse-prevention retention needs.
If you reset a conversation from within the conversation screen, Mira clears the conversation history for that conversation with that character.
If you long-press and delete a conversation from the chat list, Mira clears all user data generated between you and that character, including conversation history, character-specific Memory, Diary, Inner Voice, Whisper topics and related AI replies, and other related character interaction data.
You may delete Memory items from the character homepage and delete Whisper content.
If you turn off Weather Reminder, Mira deletes Weather Reminder precise location, derived city, and weather data associated with your account for that feature, except limited records required for legal, security, fraud prevention, payment/accounting, or backup retention needs. If you delete your account, Weather Reminder data associated with your account is also cleared or deleted subject to the same limited exceptions.
If you delete your account, Mira clears or deletes the personal data associated with your account, except limited records required for legal, security, fraud prevention, payment/accounting, or backup retention needs.
Reports and safety records may be retained for as long as needed to investigate abuse, enforce policies, protect users, comply with law, or defend legal claims.
Transaction records are retained as needed for accounting, tax, fraud prevention, and legal compliance.
Analytics, attribution, crash, and diagnostic data are retained according to our operational needs and the retention settings of the relevant provider, generally no longer than necessary for analytics, attribution, security, debugging, and legal compliance.
Backups may retain deleted information for a limited period before secure deletion.
You may:
Mira is intended only for users who are 18 years of age or older. We use automated and manual safety measures to detect, prevent, and respond to prohibited content and abuse.
These measures may process user inputs, AI outputs, Whisper topics and related AI replies, Memory, Diary, reports, and related context. Mira's proprietary safety systems include keyword filtering and proprietary model-based detection to help prevent content involving minors, child sexual abuse or exploitation, unlawful sexual content, non-consensual sexual content, and other prohibited or harmful content.
These safety measures may also process uploaded images and image-derived text through Mira’s own systems to help detect, prevent, and respond to prohibited content and abuse.
Users can report AI-generated content in the app. For example, Whisper content can be reported by long-pressing and selecting report, and characters or chat content can be reported from the conversation interface.
Mira is operated by MINDZEN PTE. LTD. and may process information in countries other than where you live, including the United States, Singapore, and locations where our service providers operate.
When we transfer personal data internationally, we use appropriate safeguards required by applicable law, such as contractual commitments, standard contractual clauses, data processing terms, or other lawful transfer mechanisms.
Mira is intended only for users who are 18 years of age or older. We do not knowingly allow minors to create accounts or use the Services. If we learn that a minor has provided personal information to us, we will take appropriate steps to suspend or terminate the account and delete the information as required by law.
Depending on where you live, you may have privacy rights under laws such as GDPR, UK GDPR, CCPA/CPRA, LGPD, APPI, PIPA, PDPA, or other applicable laws. These rights may include access, correction, deletion, portability, withdrawal of consent, objection, restriction of processing, and appeal.
To exercise your rights, contact us at support@lovemirachat.me. We may need to verify your request before responding.
For California residents, we do not sell your private Mira conversation content. If our advertising or attribution practices are considered "sharing" or "targeted advertising" under applicable law, you may opt out through device settings, App Tracking Transparency controls, and our privacy contact channel.
We may update this Privacy Policy from time to time. If we make material changes, we will notify users through the app, website, or other appropriate means and update the "Last updated" date.
MINDZEN PTE. LTD.
Support and privacy requests: support@lovemirachat.me